Dear Valued Patients:
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. Governor Brown has allowed dental offices to provide non-emergency care starting May 1st . In order to be properly equipped after being closed for more than six weeks, we have decided to start seeing patients for routine care starting on Monday, May 11th . If your appointment was cancelled due to the mandated closure, we will be in contact to reschedule your appointment. Your understanding and flexibility as we try very hard to get these appointments rescheduled is greatly appreciated. You may see some changes when it is time for your next appointment. We made these changes to help
protect our patients and staff. For example:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
Please don’t have unnecessary people accompany you to your dental appointment.
If you would like to wait in your car until we are ready for your appointment, that would help reduce the number of people in the office at any given time. We will be happy to call you when we are ready for your appointment.
We will ask that you wash your hands thoroughly upon entering the office and once again immediately after your dental treatment, before interacting with front office staff.
We have hand sanitizer in the reception area and other places in the office for you to use as needed.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We have added multiple medical grade HEPA air filtration systems throughout the office that remove 99.9% of particles in the air as small as .1 micron
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call
our office at 503 284-3588.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our
patients, neighbors and friends.
Travis Agee, DMD and the team at Portland Family Dentistry